Kuala Lumpur (The Star/ANN) - The graphic designer who was assaulted by a fast food outlet worker is urging the public not to turn it into a racial issue, saying the real matter is about customer service.
Danny Ng also denied uttering racist comments that provoked the attack at a KFC outlet in Shah Alam on Monday.
"I regret the allegations of racial sentiment and urge Netizens to stop all this nonsense as they were not at the scene," said Ng, 26.
Ng only lodged a report at the Petaling police station on Wednesday as he thought he had no proof of the assault.
"I found out on Facebook that somebody had posted a video clip and I lodged a report after that," Ng said at a press conference at Segambut MP Lim Lip Eng's service centre here.
Ng had visited i-City on Monday with his wife and sister to redeem vouchers worth 132 ringgit (US$44) which were bought online two weeks earlier.
The vouchers, which would have expired the next day, included a meal at KFC as well as admission to the ferris wheel, snow house and outdoor rides.
The three went to the restaurant at 10.15pm and saw long queues as many customers were redeeming their vouchers.
After waiting for about 45 minutes, Ng heard customers ahead of him complaining that there was not enough chicken.
"After the cashier told us they had ran out of chicken, some of us complained.
"One of the kitchen staff said, Sudah habis, apa lagi mau? (There is no more chicken. What else do you want?)'," he said.
He said a worker then uttered derogatory remarks, following which he asked to see the manager to complain.
Ng claimed that the manager refused to attend to him.
At this time, Ng's wife claimed that she saw several workers brandishing steel bars from inside the kitchen and quickly pulled her husband out of the restaurant.
However, Ng was dissatisfied and re-entered the restaurant to photograph and take down names of the workers.
"When I raised my phone to take pictures, a group of them rushed out from the kitchen. A few of the staff members tried to intervene but one of them ran towards me, grabbed my neck and punched me on the back of my head," he said, adding that they would be meeting representatives from KFC to resolve the matter.
Meanwhile, a spokesman for the company confirmed three employees had been suspended pending investigations.
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