( BW)(FL-CARRIER-IQ) Carrier IQ Announces Mobile Intelligence for LTE
and 4G Technologies
Providing Global Operators with the 'Full Picture' of How 4G Services are Performing
Business Editors
ORLANDO, Fla.--(BUSINESS WIRE)--Mar. 22, 2011-- Carrier IQ, today
announced availability of their latest offering for global mobile
operators delivering Mobile Intelligence to 4G technologies, including
LTE and HSPA+. Carrier IQ's technology provides mobile network
operators with insight into the performance of 4G devices and networks
from the user's perspective. Carrier IQ's solution is currently on 4G
devices, both data only devices as well as 4G enabled smart devices.
By deploying Carrier IQ's Mobile Intelligence for 4G, operators are
able to get insight into true customer experience measurements,
comparing existing 2G and 3G networks with 4G coverage and
performance. This enables operators to quickly identify and resolve
issues at both a network level and at an individual customer level.
Existing customers who have deployed Carrier IQ for customer care,
network planning, monitoring and device management will be able to
extend their current product deployments to enable 4G performance
measures with a plug-in module.
Migrating to new technologies is always inherently risky and LTE
migration comes with its own set of unique challenges to operators and
handset manufacturers. It is with these risks in mind that Carrier IQ
has extended Mobile Intelligence to LTE and 4G technologies. The
product focuses on a set of Mobile Intelligence analytics that provide
a high value of insight into LTE system performance in the pre-launch
and early post-launch phases, while driving down the development and
validation burden on the OEMs to the lowest-possible level.
"We are excited to be at the forefront of solving real business issues
for our mobile operator partners as they roll out 4G networks," said
Andrew Coward, VP of Marketing, Carrier IQ. "We know that migrating to
4G networks is on the critical path for global operators now, and our
Mobile Intelligence for LTE solution will allow them to maximize their
investments and proactively address network coverage and customer
experience with high precision," Coward stated.
Benefits of the Carrier IQ Mobile Intelligence for LTE Solution
include:
-- Provide accurate assessment of customer experience on LTE network -
indoor and outdoor
-- Identification of LTE device and multi-infrastructure vendor network
interoperability issues early in the launch where the maturity level
is not consistent across vendors
-- Detection of issues with 3G/4G handovers and the contextual
information to troubleshoot radio issues
-- Accurate evaluation of CSFB (Circuit Switched Fallback) related issues
(i.e. when voice calls are placed or received during active LTE data
session) where there is no existing network based measurement
methodology
-- Build 4G coverage and data throughput maps based on actual user
experience
-- Identify changes that will improve service performance and customer
experience
-- Get an instant view of performance across the network, and compare by
geography, tower, device, user group and a wide range of configurable
parameters
-- Improve business Key Performance Indicators with integrated
quantitative data
About Carrier IQ
Carrier IQ enables mobile operators, device manufacturers, application
developers and market researchers to improve their offerings based on
direct insight into the customer experience. Deployed on over 140M
devices from 12 leading mobile device vendors worldwide, Carrier IQ is
the leading provider of Mobile Intelligence solutions that use mobile
devices to provide detailed metrics regarding mobile experience in a
highly secure, private and anonymized environment. Founded in 2005 and
headquartered in Mountain View, California, Carrier IQ is a privately
held, venture-backed company with offices in the U.S., UK and
Malaysia. For more information, please visit www.carrieriq.com.
Carrier IQ, the Carrier IQ logo, and Mobile Intelligence Platform are
trademarks of Carrier IQ, Inc.
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CONTACT: Carrier IQ
Mira Genser Woods, 617-513-7020
mwoods@carrieriq.com
KEYWORD: UNITED STATES NORTH AMERICA FLORIDA
INDUSTRY KEYWORD: TECHNOLOGY TELECOMMUNICATIONS MOBILE/WIRELESS
SOURCE: Carrier IQ
Copyright Business Wire 2011
http://www.businesswire.com/news/home/20110322005690/en