M1 apologises with free service on Wednesday
M1 says it will provide subscribers with free mobile phone services for the whole of this coming Wednesday as compensation for the disruption of the Singapore telco's services last week.
In a statement on Tuesday, M1 said that all mobile service subscribers will enjoy free local mobile calls, text messages (SMSes) and multimedia messages (MMSes) from 12am to 23:59pm on 25 May 2011.
The free mobile services will not be deducted from M1 subscribers' existing free calls, text or multimedia messages.
M1 suffered an outage on 18 May and, as a result, some users were unable to make phone calls or send SMSes. Service was restored only the next day and many M1 users expected some form of compensation from the company.
"We are sincerely sorry and would like to thank our supportive customers for their understanding. Our customers' experience is of key importance and we will continue to improve the robustness of our network," M1 said in the statement.
The telco said the outage had been "due to an unexpected technical failure on a card in one of our many customer management servers".
Some M1 subscribers welcomed the free mobile service offer and apology.
Student Sherman Tan said "I think it is a really good way of compensation. At least they did something for those people who were affected rather than just posting an apology online."
