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    SMRT CEO staying to 'put everything right'

    Beleaguered SMRT chief executive Saw Phaik Hwa has confirmed that she will not be resigning for now after three train line breakdowns last week.

    The 57-year-old said she was taking responsibility for the incidents but emphasised that now isn’t the right time for her to leave her post.

    “As CEO of SMRT, I am naturally responsible (for the breakdowns). Being responsible does not mean walking away from these faults; it means doing all I can to get the problem fixed," said Saw in a statement responding to calls for her to step down as CEO.

    "No good leader will leave the field when the battle is on. I am staying put now to do my work, and put everything right," she pointed out.

    On Saturday, about 80 people turned up for a gathering organised by The Online Citizen (TOC) at Speakers’ Corner to call for Saw to resign immediately.

    Former Workers’ Party treasurer Eric Tan, who spoke at the rally, said, “This (the train disruptions) is a failure in management, and a sign of complacency. The CEO should resign and take responsibility for what has happened.”

    The five-hour train breakdown along the North-South MRT line on Thursday is said to be the worst in SMRT’s 24-year history, with Saw conceding that a lot of things went wrong.

    “Admittedly,  there were several problems that surfaced during the disruptions. These include our detraining procedures, announcements to the public, and bus shuttling arrangements. We could have done better in these areas, and minimise the inconveniences to, and frustrations of, the commuters,” she said.

    Saw also apologised to commuters for causing frustration and inconvenience, and added that she emphathised and understood how they felt.

    According to statistics quoted by The Straits Times, Saw joined SMRT from a 19-year stint DFS Venture Singapore, where she was regional president.

    The paper added that SMRT’s net profit rose from S$56.8 million in 2002, when she joined, to S$161.1 million this year.

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    1,934 comments

    • Care  •  5 months ago
      If you want her to step down, please vote here.
      Thank you.
      • Chin Kok 5 months ago
        Yup step down. Even so, she has already enjoyed fat pay and bonus throughout her years but could not measure up to the expectation of CEO. You can calculate how many times of financial benefits she earned in the past years and even now go into retirement. Common folks like us who take public transport has to suffer due to the mess created under her leadership. I have no objection for high talent such as CEO in big public orgnanisation drawing high pay and benefit but he/she must have the capabability otherwise give way to others
      • sad! sad! 5 months ago
        Fares increase, problems increase so do her salary...You think she will step down.... NO!!!!! SHE WILL STAY THERE TILL HER LAST DAY ON EARTH!!!!!
      • LadyHaha 5 months ago
        Should do wat the Japanese MP does, NO pay till problem is fixed...
    • Frust  •  5 months ago
      "The paper added that SMRT’s net profit rose from S$56.8 million in 2002, when she joined, to S$161.1 million this year."

      If the net profit for the SMRT is so healthy, so why keep asking for fare hikes? We are all ordinary citizen with just an ordinary income. It frustrate us so much having to pay higher fare and yet seeing so much disruptions. Not just the inconvenient caused to us, but also the confident of our safety in time of emergencies.
      • whenthetimecomes 5 months ago
        Her bonus and salary increase is very much dependent on profiteering $$$$
      • Imation 5 months ago
        Unless you're running at a loss, otherwise while your network expands, your profit should naturally expand as a consequence of the captive market. There's nothing constructive that can be attributed to her presence.
      • FRANK 5 months ago
        They reckon that you have no choice but to keep taking the trains. So , just pay. No choice.
    • andy  •  5 months ago
      If SAW is really that GOOD, why was she retrenched from DFS????
      • NS man 5 months ago
        Maybe gov should pay DFS to take her back -less damages to SMRT
      • ANGRY Commuter 5 months ago
        cos she's duty free? ROFL
      • Samurai 5 months ago
        not free don't forget the 7% she stay in Singapore
    • Alvin  •  5 months ago
      She didn't fix these problems in the last 9 years at the helm.... what makes you think she can fix it now? She should step down now and let someone else more qualified to clean up the mess she made, and bring SMRT forward.
      • WE ARE NOT ALIENS 5 months ago
        She should not be allowed to step down....She must be sacked immediatelyfor putting profits above the safety and comfort of the travelling Public.....We do not need her to "put things right"....We want her sacked immdiately.
      • Jia 5 months ago
        the problem is herself. To only way to fix it may be to step down.
      • George 5 months ago
        The problem is there is a dominating evil forces at her top who had unsatiafiable appetite, need her to squeeze everyone of us dry... Matter of fact, if she's smart and could manage the situation without incident for so long... she deserve credit for that... but if she's smart this round, she should learn from George Yeo and take this golden opportunity to exit.
    • Scream  •  5 months ago
      SMRT = Saw Must Resign Today

      You are not a good leader
      You can't lead and talk c**k
      You are useless and hopeless
      You have no Engineering paper qualification
      You sit there because you know someone on top

      Our advice...please get lost !
      Your face make us vormit !
      • Charles Yong L P 5 months ago
        " The 57-year-old said she was taking responsibility for the incidents but emphasised that now isn’t the right time for her to leave her post. "

        Saw, if you don't resign now. We voters will make sure PAP will pay the price in 2016.

        We mean it !
      • Vodoooooo 5 months ago
        Saw dont act bluur. Please get lost.
      • GEN Y VOTE POWER 5 months ago
        Our votes will be translated in GE 2016. If Saw stay put then its to bad. We voters will make PAP pay a heavy price.
    • inspiredsoulz  •  5 months ago
      i was wondering why it took so long to discover the faulty trains since everyday they had the chance to conduct checks...Why the "last minute" discovery? Are they sleeping?
    • Tommyz  •  5 months ago
      How dumb is this, she had all the time to improve, but after being exposed, she want to make it right?
    • Broy Lim  •  5 months ago
      I don't really care whether she resigns or not. One way to make it up to the whole nation is to lower the train fares because they do not deserve the raise at all for the substandard service that they are providing the nation. Shame on them~
    • dennis  •  5 months ago
      "No good leader will leave the field when the battle is on" she still shamelessly consider herself as good leader?
    • John  •  5 months ago
      You guys don't see it. She just needs to hold on till she gets her bonus then she can leave her post!!! This year she managed to help SMRT rake in double profits to$161 mil. What else do you think she is holding on for?
    • Kilat Mat  •  5 months ago
      I saw,u saw,they saw,everybody saw what had happened...Saw must step down.
    • Myahoo  •  5 months ago
      Attention all mechanical engineers!
      Have you read this in today Straits Times?
      Our MRT trains are powered by electricity supplied to the trains via a third rail which is held inplace using steel claws. Some claws were found to have fallen from its mechanical mounting. So now our SMRt engineers use plastic or nylon cable ties to hold these claws in place. These plastic/nylon cabel ties are so commonly use these days to tie things together. These also use to replace handcuffs use by our police force.
      Question is are these nylon cable ties strong enough for use to hold the steel claws in place .
      This is definitely not safe at all. The power suppy third rail made of steel and heavy, suffers from vibrations from moving trains. The claws are placed at 6.5meters apart...how heavy are the steel third rails?
      This is a joke that our SMRT engineers are doing this. Anyone from our ST Engineering wants to show the SMRT guys what mechanical engineering is.
    • Janet  •  5 months ago
      Every person managing public services like SMTRT are NEVER users of such services. This applies to several Government Bodies as well. Yet, they are all grossly well-paid for doing the job that never allowed First-Hand exposure/experience. If only these personnel are conscious of this and take all necessary step to become part of the real public that lives through such experiences daily...repeat daily and not "occasionally" as it's totally different and can never be the same.... In other words, are our Ministers, serving the citizens of the Singapore, be prepared to live life "identical" to the common people and take the necessary actions to improve services, life-styles, offerings along those lines??? Work for the Public, live like the Public....
    • jaguar  •  5 months ago
      A train is so simple...electrical and mechanical.....and she knows nuts about these 2 ...and still can be CEO......meritocracy ?????
    • Evan  •  5 months ago
      as a ceo whom promise that nothing will happen but yet broke down 3 times.. i can only say your skin as thick as elephant. We don't need you to amend the mistakes, we need someone better than you to lead saw phaik hwa
    • dodobird  •  5 months ago
      This is what happens when a "goverment based" company is run like a private for porfit corporation. There are many other factors that determine a "world class transport" apart from making world class profits.
    • A Yahoo! User  •  5 months ago
      Go figure......her track record
      26 breakdowns,5 security breeches,daily train delays,8 fare hikes,trains packed like sardines,people risking their lives walking down dangerous tunnels,$2M salary + 9 months bonus,an army of foreign trash doing maintenance
    • albert  •  5 months ago
      She has zero experience in transportation yet she got the job. Who chose her?
    • dawniee  •  5 months ago
      of course there's an increase in profit...they have been rising the prices every now and then..what's so great about her anyway?
    • J0ke12  •  5 months ago
      If she resign, how is she going to bill the ugly, messy, punky hairstyle everytime she goes out of the house. Furthermore many contracts still have not been secure to ensure her retirement future somewhere in europe or usa for her and her entire clan...

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