SMRT to review procedures, investigate outage: CEO

i juz learnt that she is a good fren of Ho Ching ... if that is true, it'll explains her position. From retail sector to technical, and to the big cars she drove. On top of that, she has 免死牌.

Our dearest PM is currently holidaying oversea. That is why there is no response from him.

But what about our DPM? I thought he is put in-charge during PM's absence? What is he doing during this chaotic time? If you think that your Transport Minister can handle the issue, and choose to keep quiet. Fine. Because now we know what kind of people those 60% of Singaporeans voted during the May GE. SAD!

a minor mishap turn them upside down....what happen if the crisis is a bit bigger ?????

If they are sincere about apologising they should provide refund and free train services for 1 week to members of the public .

The CEO should say.."I want to personally offer our sincere apologies to the commuters, as we are going to have another round of fare hike, due to the damage of the glass panel in the train.".....!!!!!!!!!!!!!!!!!!!!

trying to make the fast buck from commuters, where were the politicians, having a christmas party is it, wake up P.A.P

'SMRT chief executive officer Saw Phaik Hwa said she would personally look into ensuring there would be no repeat of the massive train disruption on Thursday evening that left thousands of passengers stranded.'

Does that mean that all previous breakdown she 'bo chup'?

she has been too in the comfort zone too .....now then wake-up ever since disruption begans! How many times already...is it 25 times in total although different kinds of disruption would be given as the excuse!

HEY SMRT!!!!!!!!!!!!! PLS WAKE UP!!!!!!!!!!!!!!!!!! AND PLS THE CEO OF SMRT PLS RESIGN/STEP DOWN OR GET TERMINATED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! REFUND IS NOT ENOUGH!!!!!!!!!!!!!! MUST REDUCE THE FARE AND PROVIDE FREE RIDE FOR 2 DAYS!!!!!!!!!!!!!!!!!!!!!!!!!!!! TRAIN BEARLY BREAK DOWN ON THURSDAY NIGHT AND NOW SATURDAY MORNING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I PLEDGE ALL SINGAPORE PLS WE MUST AT LEAST GET BACK WHAT WE HAVE LOST DURING THESE 2 BREAK DONWS AND MORE IN THE FUTURE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Then again. In today's world, no matter where you are holidaying, there are still means of communication. There is still NO REASON why our PM is not saying anything!

Or is it because he thought he had put the DPM in-charge, who was hand-picked by him, and everything is alright? Well, obviously, it is not alright! And sad to say, the PM made a bad choice. Or should I say, Singaporeans made a bad choice?

The words "take full responsibilities" have become an easy phrase to walk away free from making erros. The laws will make criminals to take full responsibilities, so what realistic action will SMRT take to account for it's robbing off hundreds of thousand man-hours last night?

Whatever that causes the SMRT failure in service must be answerable and accountable for. No time and no way for the CEO to say SORRY or SAWRRY, she s not qualified to be the CEO as she cannot perform her duty to ensure the public's SAFETY and CONVENIENT.

She must be sacked without prior excuses even she was the next of kin to the President of Singapore or to to the Prime Minister. Still letting her to sit there after so many repeated major mishaps will lead to wastage of money and endangering the public safety due to her incompetence.

If Singapore is a DEMOCRATIC society, the people must got their choice, not die die we must obey blindly of what the impotent government ordered down for their own benefits and just negligence towards the nation outcries.

Remove that SMRT CEO = Saw Phiak Hua & HER HOPELESS AND USELESS MANAGEMENT TEAM or we shall remove the dishonest and inefficient blood-sucking PAP government in the 2016 GE is the BEST & ONLY SOLUTION.

You all farking idiots, taking millions of dollars sitting on you job. Transports Minister, Mr Lui (MONEY) was in Cambodia for meeting, said he was concerned about the well-being of all those stranded. THIS IS A NATIONAL DISASTER, Mr Money. If you can't fly backed to show concern, at least, get some senior personnels from your Ministry to do it. And what about the respective MPs in those constituencies where the stations were affected? NONE was around. Miss Scape-goat SAW, do not deny you were asked to go by Old Man Lee (new designation). That's his style.

Always wait for things to happen then take whatever precaution and review whatever procedures. Just like the power failure of the Singapore Flyer. Why dont they wait till their house catch fire then think of how to prevent fire?

I will review all procedure and will sack those who responsible of the breakdown.........more volunteer of scapegoat of lower income staff better...... but no one will review me....haha.....because am the higher level management..........haha........no one dare to review us........hahah.......who dare to review us???? As power is on the rich and higher level group...........

To CEO of SMRT:
"When asked about calls for her to step down, Saw said customers have the right to make judgments, and she would consider resigning if it is necessary but would reserve her opinion on the issue for the time being."
Singaporeans did not ask you for your opinion, we ask you to leave SMRTimmediately.
Resign on your own or to be fired by the whole nation.

Singaporeans can only know your duty was to keep saying sorry to commuters that's all.
If its so easy job any of the AhBeng or AhSeng can take over your job any time.
Maybe they can even perform better den you. Do you know ?
You are sooooo useless, please get lose......and dun waste our Tax-payee $$$$$$$$.

好吃好住 you think she will resign? Fat bonus, fat pay, no need to do anything just raise their fare anytime they like. Don't treat us Singaporean as fool lah. Lau char bo.

I remember this CEO for her arrogant, unsympathetic, insensitive and out-of-touch reply when the public started complaining and providing feedback about the overcrowding in trains several years ago. She put the blame on passengers for not moving to the inner part of the trains. In other words she expected us passengers to pack ourselves like sardines. The reality is that the trains are already packing like sardines from the terminal station during the peak hours and we sometimes have to wait for the second train before we have a chance to board. Those at the downstream may even have to wait for the 3rd train before they can board. I find her just too quick and arrogant and not customer oriented. Don't she know that the overcrowding was caused directly by poor planning by the Ministry of Transport, Ministry of Manpower, Ministry of Home Affairs, Ministry of Health and others who failed to advise PM that their respective existing resources and infrastructure are just not ready to allow an influx of foreign talents and foreign workers to add to the millions of tourists that visit Singapore each year. As a result, practically every public facilities and amenities are overstretched just for the sake of high GDP growth and meeting KPI of the govt ministries and the top elites in govt and its organisations. I personally cannot agree to having a 6 million population plus another million or so tourists to congest my small country and cause sufferings, inconveniece,stress, insecurity, high inflation, sky high property prices, shrinking living space, etc etc. I truly hope that members in the Parliament under the new term of office will do a better job in improving the life of local born Singaporeans!

anyway SAW doesn't take MRT, with 1.8million a year, she can easily buy biggg bigg car, how will she understand the feelings of those poor commuters, stuck & trapped in dark & no air-flow train~