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Passengers of the new Transformers ride at Universal Studios Singapore were left stranded in a dark tunnel on Sunday morning after the ride encountered a glitch, its second fault since the new attraction opened in December last year.
At about 10:55am, the lights went out and the capsule containing passengers stopped abruptly after entering a tunnel and turned back to face the entrance, said one of the affected passengers.
Joshua Gouw, 23, who took the ride with four other friends, told Yahoo! Singapore, “We were stuck in the pitch dark. The lights were off, then a warning sounded to remain seated.”
After the warning, the lights came back on but the electronic screen in the ride went off. Another warning sounded a while later, informing passengers that the ride would be unable to continue due to a technical malfunction.
“We were all quite chill about it,” said Gouw, referring to the other passengers in the ride, although he added that some Indian nationals in the front row seemed worried.
The party was stranded in the ride for about 15 minutes until operators arrived to release them. They were led out to the emergency exit through the tracks, he recounted.
The ride resumed operations about an hour later.
No apology or explanations were offered after the fault. Instead, coupons allowing passengers to cut the queue for some rides were handed out, Gouw said.
The incident, however, has not dampened Gouw’s enthusiasm for the ride. “I would go back again since it’s the newest attraction,” he said.
When contacted by Yahoo! Singapore to comment on the incident, assistant director of communications for Resorts World Sentosa (RWS) Robin Goh said guests in the queue at the time were asked to leave the attraction and enjoy other rides in the park while the cause of the delay was assessed.
He added that the ride is "highly technological" and that RWS has been pleased with its reliability.
This is the second time the Transformers ride has encountered a fault. The ride, which took almost four years to build, was grounded for about 45 minutes on its opening day due to a technical glitch.
Additional reporting by Jeanette Tan
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