( BW)(FL-CARRIER-IQ) Carrier IQ Announces Mobile Intelligence for LTE

and 4G Technologies

Providing Global Operators with the 'Full Picture' of How 4G Services are Performing

Business Editors

ORLANDO, Fla.--(BUSINESS WIRE)--Mar. 22, 2011-- Carrier IQ, today

announced availability of their latest offering for global mobile

operators delivering Mobile Intelligence to 4G technologies, including

LTE and HSPA+. Carrier IQ's technology provides mobile network

operators with insight into the performance of 4G devices and networks

from the user's perspective. Carrier IQ's solution is currently on 4G

devices, both data only devices as well as 4G enabled smart devices.

By deploying Carrier IQ's Mobile Intelligence for 4G, operators are

able to get insight into true customer experience measurements,

comparing existing 2G and 3G networks with 4G coverage and

performance. This enables operators to quickly identify and resolve

issues at both a network level and at an individual customer level.

Existing customers who have deployed Carrier IQ for customer care,

network planning, monitoring and device management will be able to

extend their current product deployments to enable 4G performance

measures with a plug-in module.

Migrating to new technologies is always inherently risky and LTE

migration comes with its own set of unique challenges to operators and

handset manufacturers. It is with these risks in mind that Carrier IQ

has extended Mobile Intelligence to LTE and 4G technologies. The

product focuses on a set of Mobile Intelligence analytics that provide

a high value of insight into LTE system performance in the pre-launch

and early post-launch phases, while driving down the development and

validation burden on the OEMs to the lowest-possible level.

"We are excited to be at the forefront of solving real business issues

for our mobile operator partners as they roll out 4G networks," said

Andrew Coward, VP of Marketing, Carrier IQ. "We know that migrating to

4G networks is on the critical path for global operators now, and our

Mobile Intelligence for LTE solution will allow them to maximize their

investments and proactively address network coverage and customer

experience with high precision," Coward stated.

Benefits of the Carrier IQ Mobile Intelligence for LTE Solution


-- Provide accurate assessment of customer experience on LTE network -

indoor and outdoor

-- Identification of LTE device and multi-infrastructure vendor network

interoperability issues early in the launch where the maturity level

is not consistent across vendors

-- Detection of issues with 3G/4G handovers and the contextual

information to troubleshoot radio issues

-- Accurate evaluation of CSFB (Circuit Switched Fallback) related issues

(i.e. when voice calls are placed or received during active LTE data

session) where there is no existing network based measurement


-- Build 4G coverage and data throughput maps based on actual user


-- Identify changes that will improve service performance and customer


-- Get an instant view of performance across the network, and compare by

geography, tower, device, user group and a wide range of configurable


-- Improve business Key Performance Indicators with integrated

quantitative data

About Carrier IQ

Carrier IQ enables mobile operators, device manufacturers, application

developers and market researchers to improve their offerings based on

direct insight into the customer experience. Deployed on over 140M

devices from 12 leading mobile device vendors worldwide, Carrier IQ is

the leading provider of Mobile Intelligence solutions that use mobile

devices to provide detailed metrics regarding mobile experience in a

highly secure, private and anonymized environment. Founded in 2005 and

headquartered in Mountain View, California, Carrier IQ is a privately

held, venture-backed company with offices in the U.S., UK and

Malaysia. For more information, please visit www.carrieriq.com.

Carrier IQ, the Carrier IQ logo, and Mobile Intelligence Platform are

trademarks of Carrier IQ, Inc.



Mira Genser Woods, 617-513-7020




SOURCE: Carrier IQ

Copyright Business Wire 2011