Beleaguered SingPost investigating case of letters and parcels dumped in a bin at Ang Mo Kio HDB estate

Singapore Post just can’t take a break from being dumped on. Just earlier this month, the national postal service provider had to issue an apology for its alarmingly poor service during a “tremendously busy” peak season in November and December last year. Last week, SingPost promised that their service standards will be improved, and that “change is coming”.

“Change” has not arrived just yet, it seems. Last night, a Facebook user shared her horror at seeing a heap of unopened letters and parcels dumped in a trash bin located at Block 179 along Ang Mo Kio Avenue 5. According to Alyce Kathlyn, it was not even the first time that Ang Mo Kio residents found mail (including important notices by the authorities) discarded in bins.

Pictures taken by Alyce showed important mail from the Land Transport Authority, banks and the Ministry of Health dumped alongside used drinks and what appears to be cat fur.

Folks were absolutely livid of course — especially after SingPost assured that their services would improve following a disastrous past couple of months getting called out by the public.


Facebook screengrab
Facebook screengrab
Facebook screengrab

A SingPost representative by the name of Rommel from SingPost reached out to Alyce to find out more about her discovery. Around 7:20am today, SingPost wrote on its Facebook page that the company is aware of case, and have already launched investigations.

According to SingPost, a team of its employees combed the area last night and had no success in locating the discarded letters. “Our main priority currently is to locate the letters and have them delivered to intended recipients,” SingPost affirmed, adding that the postman on duty is also being interviewed.

“Please bear with us as we continue to investigate this and will provide an update as soon as possible.”

Alyce responded to SingPost and told them that the discarded mail have been placed at the nearest letter box at the block for people to collect their mail. She also took the chance to slam the company for the alleged repeat of the incident.

Facebook screengrab

The floodgates opened for netizens to, once again, show their displeasure at SingPost services.

This article, Beleaguered SingPost investigating case of letters and parcels dumped in a bin at Ang Mo Kio HDB estate, originally appeared on Coconuts, Asia's leading alternative media company. Want more Coconuts? Sign up for our newsletters!