It's business as usual at KLIA, baggage issues resolved

FAIRUZ MOHD SHAHAR and HASHINI KAVISHTRI KANNAN


SEPANG: The situation at the Kuala Lumpur International Airport (KLIA) is back to normal following the baggage handling issues earlier that affected about 1,500 passengers.

Checks by New Straits Times showed that it was business as usual and no passengers were stranded.

As at 9.30pm, our checks showed that some flights to Penang, Kuching, Kota Kinabalu, Singapore, Osaka and Dhaka have been delayed.

An airport staff said it was a normal delay due to several reasons such as weather issues and that it had nothing to do with the baggage handling system.

Earlier, it was reported that the issue began at 7.30am today due to a shortage of baggage handlers by the ground handling services company, AeroDarat Services.

Malaysia Airports Holdings Bhd (MAHB) managing director Datuk Badlisham Ghazali the problem was triggered by a change of shift patterns and rosters on the ground handlers’ part.

The problem happened between 7.30am and 12pm, but the delays have been gradually rectified.

“Many workers didn’t turn up to work today, which caused a shortage of manpower, which then led to the delay in handling passengers’ baggage,” Badlisham told the New Straits Times.

He said the flight delays, involving domestic and international passengers, ranged between 10 minutes to an hour.