Call Center Outsourcing Market | COVID-19 Spread to have a Neutral Impact on Market Growth | Technavio

·5-min read

Set to grow by USD 13.67 billion during 2020-2024, Technavio’s latest market research report estimates the call center outsourcing market to register a CAGR of over 3%. With a focus on identifying dominant industry influencers, Technavio’s reports present a detailed study by the way of synthesis, and summation of data from multiple sources. This report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment.

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Technavio has announced its latest market research report titled Global Call Center Outsourcing Market 2020-2024 (Graphic: Business Wire)

Technavio’s in-depth market research reports now include a thorough analysis of the COVID-19 impact on various markets to help industry leaders navigate their business through the new normal. Download Latest Free Sample Report on COVID-19 Analysis

The market is concentrated, and the degree of concentration will accelerate during the forecast period. Atento SA, Bertelsmann SE & Co. KGaA, Hinduja Global Solutions Ltd., Sitel Group, StarTek Inc., Sykes Enterprises Inc., SYNNEX Corp., Teleperformance SE, Transcom Holding AB, and TTEC Holdings Inc. are some of the major market participants. The increasing use of RPA in call centers will offer immense growth opportunities. To leverage the current opportunities, market vendors must strengthen their foothold in the fast-growing segments, while maintaining their positions in the slow-growing segments.

Call Center Outsourcing Market 2020-2024: Segmentation

Call Center Outsourcing Market is segmented as below:

  • End-user

    • IT And Telecom

    • BFSI

    • Healthcare

    • Retail

    • Others

  • Geography

    • North America

    • Europe

    • APAC

    • South America

    • MEA

To learn more about the global trends impacting the future of market research, download a free sample: https://www.technavio.com/talk-to-us?report=IRTNTR44456

Call Center Outsourcing Market 2020-2024: Vendor Analysis and Scope

To help businesses improve their market position, the call center outsourcing market provides a detailed analysis of around 25 vendors operating in the market. Some of these vendors include Atento SA, Bertelsmann SE & Co. KGaA, Hinduja Global Solutions Ltd., Sitel Group, StarTek Inc., Sykes Enterprises Inc., SYNNEX Corp., Teleperformance SE, Transcom Holding AB, and TTEC Holdings Inc.

The report also covers the following areas:

  • Call Center Outsourcing Market size

  • Call Center Outsourcing Market trends

  • Call Center Outsourcing Market industry analysis

Market trends such as the rise of emerging countries as call center destinations likely to emerge as the primary drivers of the market. However, factors such as security threat may impede the growth of the market.

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Backed with competitive intelligence and benchmarking, our research reports on the call center outsourcing market are designed to provide entry support, customer profile, and M&As as well as go-to-market strategy support.

Call Center Outsourcing Market 2020-2024: Key Highlights

  • CAGR of the market during the forecast period 2020-2024

  • Detailed information on factors that will assist call center outsourcing market growth during the next five years

  • Estimation of the call center outsourcing market size and its contribution to the parent market

  • Predictions on upcoming trends and changes in consumer behavior

  • The growth of the call center outsourcing market

  • Analysis of the market’s competitive landscape and detailed information on vendors

  • Comprehensive details of factors that will challenge the growth of call center outsourcing market vendors

Table of Contents:

Executive Summary

Market Landscape

  • Market ecosystem

  • Value chain analysis

Market Sizing

  • Market definition

  • Market segment analysis

  • Market size 2019

  • Market outlook: Forecast for 2019 - 2024

Five Forces Analysis

  • Five forces summary

  • Bargaining power of buyers

  • Bargaining power of suppliers

  • Threat of new entrants

  • Threat of substitutes

  • Threat of rivalry

  • Market condition

Market Segmentation by End-user

  • Market segments

  • Comparison by End-user

  • IT and telecom - Market size and forecast 2019-2024

  • BFSI - Market size and forecast 2019-2024

  • Healthcare - Market size and forecast 2019-2024

  • Retail - Market size and forecast 2019-2024

  • Others - Market size and forecast 2019-2024

  • Market opportunity by End-user

Customer Landscape

Geographic Landscape

  • Geographic segmentation

  • Geographic comparison

  • North America - Market size and forecast 2019-2024

  • Europe - Market size and forecast 2019-2024

  • APAC - Market size and forecast 2019-2024

  • South America - Market size and forecast 2019-2024

  • MEA - Market size and forecast 2019-2024

  • Key leading countries

  • Market opportunity by geography

  • Market drivers – Demand led growth

  • Market challenges

  • Market trends

Vendor Landscape

  • Vendor landscape

  • Landscape disruption

Vendor Analysis

  • Vendors covered

  • Market positioning of vendors

  • Atento SA

  • Bertelsmann SE & Co. KGaA

  • Hinduja Global Solutions Ltd.

  • Sitel Group

  • StarTek Inc.

  • Sykes Enterprises Inc.

  • SYNNEX Corp.

  • Teleperformance SE

  • Transcom Holding AB

  • TTEC Holdings Inc.

Appendix

  • Scope of the report

  • Currency conversion rates for US$

  • Research methodology

  • List of abbreviations

About Us

Technavio is a leading global technology research and advisory company. Their research and analysis focus on emerging market trends and provides actionable insights to help businesses identify market opportunities and develop effective strategies to optimize their market positions. With over 500 specialized analysts, Technavio’s report library consists of more than 17,000 reports and counting, covering 800 technologies, spanning across 50 countries. Their client base consists of enterprises of all sizes, including more than 100 Fortune 500 companies. This growing client base relies on Technavio’s comprehensive coverage, extensive research, and actionable market insights to identify opportunities in existing and potential markets and assess their competitive positions within changing market scenarios.

View source version on businesswire.com: https://www.businesswire.com/news/home/20201020005867/en/

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