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ComfortDelivery launched, all fees to go to cabbies during circuit breaker period

PHOTO: Screenshot/ComfortDelivery
PHOTO: Screenshot/ComfortDelivery

SINGAPORE — Transport company ComfortDelGro has launched ComfortDelivery, a new food delivery service supported by its fleet of 10,000 taxis.

According to a media release on Wednesday (29 April), ComfortDelGro said the dedicated food and beverages (F&B) delivery service will be charging a distance-based rate starting at $6.50. Outlets who book cabbies for two drop-offs in one booking pay a discounted rate starting at $8.50.

The company added that all fees go directly to the cabbies’ pockets, with no fee being imposed on either the cabbies or the F&B outlets during the COVID-19 circuit breaker period which ends on 1 June.

“We are not taking any fee from either the F&B outlet or the cabby during the circuit breaker period. What the merchant pays is what the cabby receives,” said ComfortDelGro Taxi chief executive officer Ang Wei Neng.

Bid for delivery jobs via app

Cabbies will bid for the delivery jobs via the ComfortDelivery driver app. Upon collection, F&B outlets will pay the cabbies through PayNow or by cash. They can also track the location of the taxi and the time in which the cabbies deliver the orders through the platform.

The service, which will be available daily from 9am to 10pm, has been on trial since last Thursday to for cabbies and F&B outlets to be familiarised with the system and to iron out teething problems.

How F&B outlets can sign up

F&B outlets can go into the ComfortDelivery webpage to sign up for an account. F&B businesses that have more than one outlet will need to set up separate accounts for each pick-up location. About 20 orders of up to three different destinations per order can be made at any one time.

ComfortDelGro cabbies will be trained on the usage of the app and on how to handle food safely. They will be required to adhere to elevated safe distancing measures, including the contactless delivery process, that have been recommended by the Singapore Food Association. They will also be encouraged to create a PayNow account if they do not already have one.

Cabbies who are keen to learn more about being a part of ComfortDelivery can email their interest to comfortdelivery@cdgtaxi.com.sg.

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