COVID-19: GrabCare launched to ferry healthcare personnel to and from hospitals

Grab is launching GrabCare service for healthcare professionals. (SOURCE: Grab)

SINGAPORE — Ride-sharing company Grab announced on Wednesday (12 February) that it is introducing a round-the-clock, on-demand service to enable healthcare professionals to travel to and from hospitals.

Called GrabCare, the service will begin on Friday, in a phased rollout for healthcare professionals from the National Centre for Infectious Diseases (NCID) and Tan Tock Seng Hospital (TTSH).

After signing up for the service, they will be able to book a ride back home via the GrabCare icon within the Grab app. The service will subsequently be expanded to include rides from homes to hospitals, and widened to more participating hospitals.

Grab said in a media statement on Wednesday that GrabCare will be served by volunteer driver-partners. So far, about 2,000 of them have signed up to be part of the service.

“Grab aims to ease the burden of these healthcare professionals who may face increased difficulties in getting rides due to heightened public awareness of the novel coronavirus (COVID-19) situation,” it added in the statement.

Inviting taxi, private-hire drivers to sign up

Grab is inviting taxi and private-hire drivers to sign up for the GrabCare service via their Grab Driver App.

Grab driver Michael Lee, 54, has expressed interest to be part of the service. He said, “I’m heartened by our healthcare workers who have had the courage to continue their battle against the virus, and we should stand together to do all we can to support them by giving them peace of mind when they commute.”

Since the outbreak in Singapore, Grab has temporarily suspended its GrabShare service to minimise instances of contact.

It has also set up support packages for drivers and delivery-partners, comprising vehicle rental waivers, a one-time allowance of up to $500, and incentive programme adjustments to mitigate the impact from any loss of income due to the quarantine period.

“GrabCare is our small contribution to rally the community together to support our fellow Singaporeans in times of need, and ensure healthcare workers get a stress-free and hassle-free ride daily. We are also very grateful for our driver-partners for stepping up in such times and extending their service to these professionals,” said Yee Wee Tang, country head of Grab Singapore.

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