Technavio has been monitoring the global call center outsourcing market size and it is poised to grow by USD 13.67 billion during 2020-2024, progressing at a CAGR of over 3% during the forecast period. The report offers an up-to-date analysis regarding the current market scenario, latest trends and drivers, and the overall market environment.
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Technavio has announced its latest market research report titled Global Call Center Outsourcing Market 2020-2024 (Graphic: Business Wire)
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The market is concentrated, and the degree of concentration will accelerate during the forecast period. Atento SA, Bertelsmann SE & Co. KGaA, Hinduja Global Solutions Ltd., Sitel Group, StarTek Inc., Sykes Enterprises Inc., SYNNEX Corp., Teleperformance SE, Transcom Holding AB, and TTEC Holdings Inc. are some of the major market participants. To make the most of the opportunities, market vendors should focus more on the growth prospects in the fast-growing segments, while maintaining their positions in the slow-growing segments.
The increasing use of RPA in call centers has been instrumental in driving the growth of the market. However, the limitations in outsourcing call center operations might hamper the market growth.
Call Center Outsourcing Market 2020-2024 : Segmentation
Call Center Outsourcing Market is segmented as below:
IT And Telecom
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Call Center Outsourcing Market 2020-2024 : Scope
Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources. Our call center outsourcing market report covers the following areas:
Call Center Outsourcing Market size
Call Center Outsourcing Market trends
Call Center Outsourcing Market industry analysis
This study identifies the rise of emerging countries as call center destinations as one of the prime reasons driving the call center outsourcing market growth during the next few years.
Call Center Outsourcing Market 2020-2024 : Vendor Analysis
We provide a detailed analysis of around 25 vendors operating in the call center outsourcing market, including some of the vendors such as Atento SA, Bertelsmann SE & Co. KGaA, Hinduja Global Solutions Ltd., Sitel Group, StarTek Inc., Sykes Enterprises Inc., SYNNEX Corp., Teleperformance SE, Transcom Holding AB, and TTEC Holdings Inc. Backed with competitive intelligence and benchmarking, our research reports on the Call center outsourcing market are designed to provide entry support, customer profile and M&As as well as go-to-market strategy support.
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Call Center Outsourcing Market 2020-2024 : Key Highlights
CAGR of the market during the forecast period 2020-2024
Detailed information on factors that will assist call center outsourcing market growth during the next five years
Estimation of the call center outsourcing market size and its contribution to the parent market
Predictions on upcoming trends and changes in consumer behavior
The growth of the call center outsourcing market
Analysis of the market’s competitive landscape and detailed information on vendors
Comprehensive details of factors that will challenge the growth of call center outsourcing market vendors
Table Of Contents :
Value chain analysis
Market segment analysis
Market size 2019
Market outlook: Forecast for 2019 - 2024
Five Forces Analysis
Five forces summary
Bargaining power of buyers
Bargaining power of suppliers
Threat of new entrants
Threat of substitutes
Threat of rivalry
Market Segmentation by End-user
Comparison by End-user
IT and telecom - Market size and forecast 2019-2024
BFSI - Market size and forecast 2019-2024
Healthcare - Market size and forecast 2019-2024
Retail - Market size and forecast 2019-2024
Others - Market size and forecast 2019-2024
Market opportunity by End-user
North America - Market size and forecast 2019-2024
Europe - Market size and forecast 2019-2024
APAC - Market size and forecast 2019-2024
South America - Market size and forecast 2019-2024
MEA - Market size and forecast 2019-2024
Key leading countries
Market opportunity by geography
Market Drivers – Demand led growth
Market positioning of vendors
Bertelsmann SE & Co. KGaA
Hinduja Global Solutions Ltd.
Sykes Enterprises Inc.
Transcom Holding AB
TTEC Holdings Inc.
Scope of the report
Currency conversion rates for US$
List of abbreviations
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