DHL launches next-day delivery, cross-border shipping solutions for e-commerce firms in Malaysia

Sainul Abudheen
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DHL has set up a 48,000 sq ft central distribution hub in Puchong as well as depots in Penang, Johor Bahru, Cheras and Puchong and a fleet of 2-wheel and 4-wheel vehicles

DHL eCommerce, a division of the world’s leading logistics company Deutsche Post DHL Group, has launched its domestic delivery operations in Malaysia with a range of customer-centric services catered to the country’s growing e-commerce market.

Malaysian online retailers will benefit from DHL’s range of cross-border shipping solutions and network of fulfilment centres globally to enable their international expansion. This will further accelerate the e-commerce market in Malaysia which is expected to grow at CAGR of 15.8 per cent to EUR 1 billion (US$1.09 billion) by 2020, largely fuelled by recent initiatives such as the National E-commerce Strategic Roadmap, Digital Free Trade Zone and Economic Transformation Program.

“E-commerce has become a way of life for Malaysians, with 47 per cent already using their smartphones to shop online,” said Malcolm Monteiro, CEO, Asia Pacific, DHL eCommerce. “Approximately 7 million are already shopping online every month, and with the industry expected to grow to EUR 1 bn by 2020 in Malaysia and globally to US$1 trillion in the same year, businesses need high-quality logistics solutions to leverage this immense growth and meet the rapidly changing needs of online shoppers. This makes the need for a tailored e-commerce delivery service greater than ever before.”

Also Read: DHL to invest US$75M in India, fly ‘Parcelcopter’ for last-mile delivery

The investment in Malaysia includes a 48,000 sq ft central distribution hub in Puchong as well as depots in Penang, Johor Bahru, Cheras and Puchong and a fleet of 2-wheel and 4-wheel vehicles. The fleet of vehicles will provide next-day delivery to all urban areas in Klang Valley, Penang and Johor Bahru, and two to four day delivery to all other locations across West Malaysia and East Malaysia.

DHL eCommerce’s domestic delivery solutions will offer pick-up services, track and trace, reverse logistics, cash on delivery with daily remittance and call centre capabilities for deliveries within Malaysia.

Leveraging Deutsche Post DHL Group’s strong logistics expertise in more than 220 countries and territories, DHL eCommerce is also enabling local online retailers to connect with buyers across the globe through its range of simple and affordable cross-border delivery solutions and network of fulfilment centres across the world. Merchants will also be able to tap onto a range of IT integration options to simplify shipment preparation.

“The world’s fastest growing e-commerce region is Asia Pacific, and Malaysia is one of the most exciting countries with enormous opportunities,” says Monteiro. “To win in this space, e-tailers need exceptional customer service supported by seamless and agile logistics. Through our investments, infrastructure and renowned global network, we are well positioned to support the domestic and global growth of local online retailers in Malaysia.”

“With the huge e-commerce growth expected in Malaysia, we believe e-tailers are demanding greater quality and consistency in their logistics solutions. We aim to offer best-in-class logistics solutions for e-tailers in Malaysia so they can focus on growing their business locally and internationally,” said Jason Kong, Managing Director, DHL eCommerce Malaysia. “We are confident that this will benefit the Malaysian e-commerce industry and fuel further growth. Online retailers looking to grow within and beyond Malaysia can now take advantage of our expertise and the group’s extensive network to tap on the potential of e-commerce.”

Also Read: Malaysia Digital Hub launches, enables startups to get up close and personal with digital economy global markets

DHL eCommerce is part of Deutsche Post DHL Group. In Malaysia, DHL has been present since 1973 with its other divisions DHL Express, DHL Global Forwarding and DHL Supply Chain. DHL eCommerce focuses on three main product pillars — first- and last-mile delivery or domestic delivery in selected markets, affordable cross-border international shipping for e-commerce businesses, and fulfilment solutions through a global fulfilment network across the US, Mexico, Columbia, Hong Kong, India, Australia and Europe.

DHl has been betting big on the fledgling e-commerce market in Southeast Asia. In an interview with e27 in November last year, DHL CEO Charles Brewer had said that Southeast Asia is the next e-commerce wonderland. The company recently launched its e-commerce solutions in Thailand, Hong Kong and Japan.

Image Credit: DHL eCommerce

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