Gojek extends services in beta phase for users to sign up across Singapore

FILE PHOTO: Reuters

Ride-hailing service Gojek has announced that it has extended its services across Singapore, as part of an enhancement of its beta phase.

Gojek said in a media release on Thursday (10 January) that all consumers in Singapore can sign up via its iOS or Android app and immediately get access to its ride-hailing services.

First-time riders will receive two $5 vouchers, which they can use for two rides within two weeks of signing up.

Gojek president Andre Soelistyo said, “After the success of the initial phase of our beta launch, we are excited to extend our beta phase to all consumers in Singapore to give everyone the chance to experience Gojek.

“Through our gradual rollout of the app, we are ensuring that Gojek meets Singapore’s needs and will stand the test of time.”

Continuing to fine-tune app and user experience

During this enhanced beta phase, Gojek will seek to further fine-tune its app and user experience, based on feedback received from the increased number of driver-partners and riders using the service.

Gojek’s beta phase began on 29 November last year, as DBS and POSB customers were given priority access to its app. The ride-hailing service area initially covered areas such Jurong East, the Central Business District and Changi Airport. On 2 January, Gojek expanded its service area to the whole of Singapore.

It has made several modifications to its app and user experience after feedback during the beta phase. For riders, the routing system has been enhanced to enable more accurate and quicker routes, improving the waiting times for riders.

For its driver-partners, it has added an in-app “Pause” function to allow them to stop new trip requests before they complete their current trip. It also introduced a heatmap to show areas of high rider demand.

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