Some Google Pixel 2 XL phones are reportedly shipping without Android

David Lumb

Google's Pixel 2 smartphone has had a trail of problems following its launch. From software patches to fix audio issues to screen burn-in, the issues keep cropping up, leading the internet titan to extend warranties to make up for everyone's trouble. So, here's another: A small number of users are reporting that their Pixel 2 XL devices are shipping without operating systems.

Posts on Reddit and the Ars Technica forums are surfacing from users claiming that their Pixel 2 XL devices are being shipped without a proper installation of Android, preventing them from booting. All some see are black screens with the message, "Can't find valid operating system. The device will not start," and a link to a support page (which doesn't list this particular error). We've reached out to Google for comment and will add when we hear back.

Update: Google confirmed that this issue has been fixed in future Pixel 2 XL phones, and that the company is sending replacement devices to users affected by this issue.

Android Police

  • This article originally appeared on Engadget.