Great Eastern partners Doctor Anywhere to launch tech-enabled integrated health services

Samantha Chiew

SINGAPORE (July 22): Great Eastern and Doctor Anywhere last Friday signed a memorandum of understanding (MOU) which will see the duo leveraging on platform, content and product resources, as well as tech and industry expertise to meet the digital wellness needs of customers across key markets in Asia

The MOU builds on the existing collaborating between the insurance company and healthtech company to spearhead and launch a variety of integrated health and wellness tech services to bolster healthcare coverage and give greater convenience to GE’s customers.

See: Doctor Anywhere joins Ministry of Health's regulatory sandbox

As part of the MOU, both companies will leverage on each other’s platforms to provide more concrete wellness coverage to customers, including GETGREAT and UPGREAT – Great Eastern’s health and wellness and rewards digital platforms – and Doctor Anywhere’s wellness Marketplace, its in-app e-commerce platform.

In its first phase, the duo will be working on an on-demand video consultation service with locally registered doctors. Effective Aug 1, 40,000 insured members covered under GE’s Live Great group insurance programmes will have access to the on-demand video consultants through GE’s Live Great Corporate mobile app.

The service will be progressively rolled out to more corporate clients over the next six months.

Upon registration, customers can choose to consult a doctor within minutes or schedule an appointment at a later time. Patients can then self-collect their medication from any of the Doctor Anywhere clinics in Singapore or have their medication delivered within three hours of consultation.

The prescription details and electronic medical certificates (e-MCs) can also be easily accessed through the app.

This remote consultation service enables 24/7 connectivity and benefits those suffering from common ailments, as well as those with chronic but stabilised diseases such as diabetes and hypertension, as they are able to receive medical treatment though video consultation.

However, patients with conditions that would require a more thorough diagnosis will be referred to a clinic for a physical consultation, or a specialist.

Leow Yung Khee, head of group insurance of Great Eastern, says, “Customers today are becoming increasingly digitally-savvy, and are looking for solutions that are quick and effective. Through our partnership with Doctor Anywhere, we have broadened our group insurance programme to provide cost-effective telemedicine services that will suit our busy corporate customers. They can cut down on their travelling and waiting times at the clinic and schedule appointments to suit their convenience.” 

As at 11.15am, shares in GE are trading at $25.66.