Handbook for Go-Jek drivers in Singapore apparently leaked online. Here’s what to expect from the service

The hunger for an alternative to Grab (pretty much the only reliable ride-hailing app available here right now) is very real. For both consumers and private-hire vehicle drivers too — the latter of which have repeatedly expressed their displeasure with Grab’s policies for partner-drivers.

The discontent is not unfounded either, considering that the Competition and Consumer Commission of Singapore found Grab guilty of behavior that fails to protect the interests of riders and drivers after it became the biggest player in the ride-hailing industry here.

It should be no surprise then that thousands of drivers have already registered their interest to work for Indonesian ride-hailing platform Go-Jek, which is planning to launch in Singapore soon. The Straits Times believes that the firm has set its launch date for sometime later this month, which could very well be true — a handbook for Go-Jek’s driver-partners has appeared in the wild.

Pictures of the physical handbook appeared on the “Private Hire SG Cars/Partners – Grab, Ryde, TADA etc” Facebook group, and it’s basically a startup guide for new Go-Jek employees in the Singapore market. Aside from a how-to in using the app, the handbook also lists rules and regulations, including some interesting highlights that’ll show what to expect from using Go-Jek here. Now, we haven’t verified if the handbook is official (we’ll be contacting the company for confirmation), but we don’t see any reason why anyone would want to print out a whole guide as a joke.

Photo: Facebook

Maximum of one additional stop

The feature of adding multiple destinations will be available, thank Odin. Not so fun is the fact that riders can only make a maximum of two stops in one trip.

Child car seats

Drivers without a car seat for children will have the right to refuse customers traveling with kids below the height of 1.35m.

Cleaning fees

Similar to Uber (RIP), the company will help to cover cleaning costs (up to $30) for drivers when customers make a proper mess during trips. Presumably, the $30 is charged to the unruly riders and passed on to drivers. According to a Grab driver in a Reddit AMA, Grab will only take disciplinary action — clean up fees have to be settled privately with the rider.

Photo: Facebook

Earnings anytime

This one’s pretty interesting for drivers. Under Go-Jek, drivers can withdraw money from their earnings wallet into their bank account anytime, as long as the transaction amount is at least $50.

Grab drivers, on the other hand, receive payment on a weekly basis.

Photo: Facebook


The page showcasing driver incentives is blurry, so we can’t make out a lot of details. What’s clear though is that there is a points system for drivers and apparently, minimum hourly earnings.

Discrimination and sexual misconduct

It’s a no-brainer that employees acting badly will get fired and even reported to the police, but it’s nice to see reminders listed out in print. Even greater is the implication of support for LGBTQ people.

“Discriminating against customers or partners based on race, nationality, religion, gender, gender identity, physical or mental disability, medical condition, marital status, age, or sexual orientation is not allowed. Doing so may result in losing access to the GOJEK platform.”

Photo: Facebook

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