E-commerce complaints reached an all-time high in 2024: CASE
The Consumers Association of Singapore (CASE) received 4,641 e-commerce related complaints in 2024, an increase of 25% from 3,711 e-commerce complaints in 2023.
The consumer watchdog noted that this is the highest number recorded since CASE first started tracking e-commerce complaints in 2020. The entertainment industry (13%) led the way with the most number of complaints related to e-commerce last year followed by the F&B industry (9%).
"E-commerce complaints have reached an all-time high, surpassing even the 2020 peak that was caused by the COVID-19 pandemic," said Melvin Yong, president of CASE.
Yong added that CASE has been working closely with platforms Shopee and Lazada to "put in place an effective dispute resolution framework." He said that complaints involving these platforms have "a high resolution rate of around 90%."
In an earlier blog post, we reported more 2024 figures from CASE which showed that consumers in Singapore recorded nearly $2 million in prepayment losses last year. You can scroll down to see the story.