New Woodlands Police Division HQ launches 24/7 self-help kiosks to file reports

·Senior Reporter
Self-help kiosks as seen at the Woodlands Police Division headquarters. (PHOTO: Yahoo News Singapore)
Self-help kiosks as seen at the Woodlands Police Division headquarters. (PHOTO: Yahoo News Singapore)

Self-help kiosks to lodge police e-reports that are available 24 hours a day. Dropboxes to easily register and deposit found items. And mini rooms – instead of traditional open counters – to give privacy to those lodging reports of a sensitive nature.

These are some of the innovative features at the new Woodlands Police Division headquarters, slated to roll out progressively at other neighbourhood police centres and police posts in the future.

Members of the public who turn up at the 10-storey headquarters at Woodlands Street 12 can also rely on the Integrated Queue Management (IQMS) kiosk to register their mobile numbers for SMS alerts on their queue statuses after opting for self-help options or face-to-face assistance from an officer.

Commencing operations on 25 November last year, the Woodlands Police Division – the seventh such land division in Singapore – was officially opened by Law and Home Affairs Minister Law K Shanmugam on Tuesday (12 March).

It will join both Jurong and Ang Mo Kio police divisions to serve a growing population in the northern, northeast and western parts of Singapore, including new estates in Tengah and Punggol.

“Both (Jurong and Ang Mo Kio) divisions served a residential population of over two million, and cover a larger land than the other land divisions combined,” said Shanmugam.

However, population centres have shifted with time, he said, noting that the northern part of Singapore has seen strong growth in residents and businesses in recent years, with projects such as the Woodlands Regional Centre.

With the opening of the headquarters in the Woodlands Police Division, members of the public no longer have to travel to those in Jurong or Ang Mo Kio to meet investigation officers for updates on their cases, Shanmugam noted.

Also in the pipeline: an island-wide deployment of a new centralised system allowing officers to conduct screenings across all the Singapore Police Force databases, he added.

This will eliminate the need to conduct screenings against several different databases, a process described by Shanmugam as “a waste of time”, and reduce screening to five minutes from 20 minutes previously.

Other efforts to improve the officers’ productivity also include the digitalisation of many manual and paper-based investigative processes, he said.

Law and Home Affairs Minister Law K Shanmugam at the Woodlands Police Division’s official opening and appointment ceremony on 12 March, 2019. (PHOTO: Yahoo News Singapore)
Law and Home Affairs Minister Law K Shanmugam at the Woodlands Police Division’s official opening and appointment ceremony on 12 March, 2019. (PHOTO: Yahoo News Singapore)

Deputy Assistant Commissioner of Police Leon Chan was officially appointed as the division’s commander at the event.

The Woodlands Police Division will oversee police resources at the Woodlands and Tuas checkpoints as well as five neighbourhood police centres (NPCs): Sembawang, Yishun North, Yishun South, Woodlands East and Woodlands West. The latter is an NPC located within the division’s headquarters.

Apart from Woodlands, Ang Mo Kio and Jurong, the other four police divisions are Bedok, Central, Clementi, and Tanglin.

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