Best and worst airlines for customer service in North America

In light of a recent baggage-tossing incident on Air Canada, many are taking a serious look at their preferred airlines, asking if they're really the top choice. A study by U.S. PIRG Education Fund was released this month, ranking many of the U.S. airlines on their customer service and it looks as if bigger isn't always better -- but small can be worst of all. (Reuters)