IPOH: The government is encouraging the public to use its online services in an effort to be more transparent and to minimise public’s negative perception towards civil servants.
Public Service Department director-general Datuk Seri Zainal Rahim Seman said civil servants should process any document at a stipulated time, to avoid an individual from finding a ‘short-cut’ by meeting higher officials to speed up the process.
“This aspect is very important since issues related to corruption and abuse of power will allay negative perception towards civil servants.
“As such, we have to reduce face-to-face service and have more online application systems. For example these days, you can pay your summons online and you don’t have to go to the counter.”
Zainal told reporters this at a press conference after meeting young civil officials at Bangunan Perak Darul Ridzuan here today.
“I do believe that through the information communication technology (ICT) system, we can have a lot of improvements. To those who require services from the government offices, they can submit their application online.
“There are more than 11,000 online application services provided by government bodies which are widely used by the public.
“Having said that, we do hope that we will be more transparent through the development of the ICT application and lessen face-to-face meeting,” he added.
Zainal said however, this method is not applicable to all services, as security issues should be a main concern as well.
“For those who want to get their passports and identification cards, they still need to go to the Immigration Department and National Registration Department.
“As a public servant, we have to put all of our effort in giving our service at our level best. We hope by introducing this method, there will be less negative perceptions made by the public,” he added.