New research from project44 finds that in the face of economic uncertainty, buyers still expect companies to maintain fast delivery practices, increase sustainability, and keep customer data secure
In the midst of economic uncertainty, global businesses are experiencing mounting pressure to maintain a superior delivery experience while also improving environmental sustainability and data privacy initiatives, according to a new report from project44, the global leader in advanced visibility for shippers and logistics service providers.
The new report "Is 2020 the End of the Delivery Economy?" is based on a blind survey of 1,000 consumers and 600 supply chain professionals from the United States, the United Kingdom, Germany, and France.
Results find that despite a down economy, buying decisions are being driven by the Delivery Economy — the pervasive sentiment in which B2C and B2B customers expect low-cost, fast and highly transparent delivery of goods — as well as increased demand for sustainable practices and rising data security concerns. Key findings from the report include:
Delivery Expectations Across Industries Remain High in the Face of Worldwide Economic Challenges
83% of customers do not expect companies to give up fast delivery in an economic downturn.
89% of customers do not expect companies to sacrifice visibility/transparency into the delivery process or expected arrival times in an economic downturn.
Only 23% of supply chain professionals said they had a contingency plan already in place reduce the cost of supply chain operations due to an economic downturn.
Sustainability Is Increasingly Important to Customers, Even in a Struggling Economy
78% of customers said they would be more likely to make purchases from companies that prioritize sustainability in the delivery process.
60% of customer said they would pay more to shop from a company that practiced sustainable shipping practices even during an economic downturn.
Nearly half (46%) of supply chains don’t have an environmental sustainability plan.
Data Security Cannot be Forgotten in the Delivery Economy
80% of supply chain professionals say the delivery economy has increased the amount of data they manage and store on customers.
82% of customers feel companies need to do more to protect the security of their personal data.
"The Delivery Economy has become the new normal as customers across industries base buying decisions on convenient and sustainable delivery," said Jett McCandless, Founder and CEO of project44. "These customer demands have become an inflection point for faster digitalization and transformation. As speed and visibility remain a priority, efficient supply chains will be at the center of business recovery and growth."
"These findings echo what we see in the research community as well: smart data management enables effective supply chain management. But, as data sources and data integrations proliferate, we are all now only beginning to understand the opportunities, and the challenges, that real-world supply chain data coordination will present," said David Correll, Research Scientist at the MIT Center for Transportation and Logistics. "Ours is a field that is wide open, with big opportunities for profitable problem solving."
project44 is the world’s leading advanced visibility platform for shippers and logistics service providers. project44 connects, automates and provides visibility into key transportation processes to accelerate insights and shorten the time it takes to turn those insights into actions. Leveraging the power of the project44 cloud-based platform, organizations increase operational efficiencies, reduce costs, improve shipping performance, and deliver an exceptional Amazon-like experience to their customers. Connected to thousands of carriers worldwide and having comprehensive coverage for all ELD and telematics devices on the market, project44 supports all transportation modes and shipping types, including Air, Parcel, Final-Mile, Less-than-Truckload, Volume Less-than-Truckload, Groupage, Truckload, Rail, Intermodal, and Ocean. project44 has placed second, behind only Amazon, on FreightWaves’ 2020 Freight Tech 25, a list of the most innovative companies across the freight industry, and received the 2020 SAP® Pinnacle Award as the Cloud Partner Integration of the Year. To learn more, visit www.project44.com.
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