S’pore residents unhappiest with punctuality of public transport

Faris Mokhtar

One in three Singapore residents are most dissatisfied with the punctuality of the public transport system while majority of them are happiest when it comes to exposure to global information, a recent study shows.

Conducted by communications company Grey Group Singapore in June this year, the survey titled “The Satisfaction Report” measured the satisfaction level of residents – both Singaporeans and permanent residents – across 15 areas including healthcare, retail service and workplace safety.

Out of the 200 respondents polled, 35 per cent of them were unhappy with the arrival times of public transport. But more than half of those polled were satisfied with its accessibility.

Retail customer service came in second with 33 per cent of residents being unhappy with the current level of standards in this area.

On the other hand, the study also showed that 66 per cent of Singaporeans were most pleased with their exposure to global news, trends and information. The study also revealed that female shoppers were more dissatisfied with customer service at 38 per cent compared to 27 per cent of males.

Meanwhile, residents are more approving of workplace and public safety with 62 per cent and 61 per cent saying so, respectively.