Service that allows visitors to Singapore to submit arrival cards in advance extended

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SINGAPORE — The trial of a service that allows selected foreign visitors to submit their electronic arrival cards up to 14 days in advance has been extended by customs authorities.

The Immigration and Checkpoints Authority (ICA) announced on Wednesday (14 August) the launch of the beta version of the “SG Arrival Card” e-service on its website and mobile app.

Those travelling via selected transport operators need only to produce their passports for immigration clearance in the Republic, as ICA’s immigration system will already have the arrival cards that were submitted in advance.

ICA has been testing the service since October 2018.

The selected transport operators for this trial are:

  • Airlines: AirAsia, Jetstar Asia, Cathay Pacific and Singapore Airlines

  • Coach: Transtar Travel

  • Ferries: BatamFast Ferries, Bintan Resort Ferries, Horizon Fast Ferry, and Majestic Fast Ferry

Only foreign visitors travelling to Singapore via these operators can submit electronic arrival cards via the SG Arrival Card e-service. All other visitors are still required to complete the paper-based disembarkation/embarkation cards.

ICA will study the results of this trial and progressively extend the “SG Arrival Card” facility to all foreign visitors.

The SG Arrival Card will be available as an e-Service at ICA’s website, and can also be downloaded as a free mobile app from Apple Store and Google Play.

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