Broadband outage affecting Singtel, M1, StarHub users in Pasir Ris, Tampines due to 'fibre cable cut'

(PHOTOS: Reuters, Facebook)

A fibre cable cut on Wednesday (14 November) has caused broadband service users in the Pasir Ris and Tampines areas to experience connection issues.

At least five internet service providers – Singtel, M1, StarHub, ViewQwest and MyRepublic – have confirmed that their subscribers were affected in the incident.

Singtel customers in the areas may be experiencing issues with their fibre broadband connections due to a “fibre cut incident”, said the telco on its Facebook page.

“Please bear with us as we work to resolve and get to the bottom of this. Thank you for your patience,” said Singtel said in its post published at 3.18pm. “Our engineers are working alongside NetLink Trust (NLT) engineers to restore the connections.”

NLT provides fibre connection services to broadband service providers including Singtel, StarHub, M1, MyRepublic, SuperInternet, and ViewQwest.

In a Facebook post at 3.43pm, StarHub said some customers in Tampines and Pasir Ris are experiencing issues accessing fibre services and that NLT is looking into the matter.

M1 separately said in a Facebook post at 3.24pm that NLT has experienced a fibre cable cut affecting areas around Tampines, and some M1 customers may experience difficulties accessing fibre and fixed voice services.

ViewQwest and MyRepublic later also put up similar notices on their respective Facebook pages.

NLT also experienced a fibre cut incident on 21 March, leading to a fibre network outage affecting some 700 users in the Jurong area.

The incident comes more than four months after Singtel reported that its users were cut off from the internet for more than three hours in the early hours of 4 July due to a fibre broadband outage. The network operator had ruled out a cyber attack then.

Outages were reported across the island in areas like Woodlands, Jurong, Bedok, Queenstown, and Punggol, according to media reports.

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