Real time information on train arrival times and crowd levels at station platforms will be available on SMRT’s mobile app by September 2018.
SMRT is enhancing its SMRTConnect Mobile app to help commuters plan ahead for their journeys, the rail operator said in a Facebook post on Tuesday (28 November).
“To help you plan ahead for your journeys, train arrival timings will include the time required for our rail engineers to fix the fault and recover service, as well as crowd levels at station platforms. Commuters will also be able to see how many trains they may have to wait for before they can board,” said SMRT.
At a later phase, the app will be able to show commuters which station platform door they can wait at in order to board a less crowded carriage.
During some train faults that occurred in November, commuters were irked by the lack of updates on SMRT’s social media channels about the delays.
In recent months, the MRT system has been plagued by breakdowns and high-profile incidents. In October, a flood in the tunnel between Bishan and Braddell caused an almost day-long breakdown in train services on the North-South Line, affecting some 250,000 commuters.
A collision between two trains at Joo Koon MRT Station on 15 November injured 38 people. In the wake of the collision, SMRT has scheduled reduced operating hours of 19 stations in the East-West Line and North-South Line in December in order to accelerate re-signalling works.