About 1,400 Circle Line commuters were affected by delays in train services due to a communication network problem during the peak hour on Wednesday morning.
SMRT said, in a press release, that train services were disrupted at 6am due to a fault on the Circle Line between Marymount and One North MRT stations in the direction of Harbourfront. Train service was partially restored by 6:40am.
Train services were restored to its normal schedule at 11:45am.
A spokesperson from SMRT said that there was a general delay in the frequency of service in the Circle Line, and commuters were advised to consider alternative transport arrangements.
At the time of the line delay, a bus bridging service was made available between Serangoon and One North Stations. SMRT also issued travel advisories through radio stations of the reduced frequencies and alternative transport arrangements.
Social media site Facebook was abuzz with chatter about the incident, with Yahoo! user, Chua Richard, lamenting that “SMRT needs to work on informing the public early of train breakdowns and delays… This way commuters can make alternative transport arrangements earlier and don’t add to the crowd at the already crowded MRT stations.”
Larry Iswhiterthanyou also commented on this experience, “Just now I waited 20 minutes for a train heading to Harbourfront at Farrer Road MRT, while in the other direction, trains came at one minute frequencies.”
Passengers who were unable to complete their journeys due to the disruption can file a claim for refund at the Passenger Service Centre in any of the 68 SMRT stations.