When it comes to tele-, what’s the first word that comes to your mind?


Taiwan’s LongGood CEO Ray Chen shares on his TOP100 startup’s beginnings and motivations.

“According to the X-ray image, her Cobb’s angle has deteriorated into 20 degrees, leaving her with only unbearable memories of physical pain in her youth,” recalled Ray Chen, the founder of LongGood. Due to the experience of his sister, who has suffered from scoliosis for a long time, Ray decided to start a business to help patients who have similar situations. He dedicated himself developing an interactive rehabilitation system which aims to prevent scoliosis patients from further expensive and time-consuming surgeries.

Moreover, Ray also realised that there are many stroke patients who are unable to regularly commute to hospitals for rehabilitation due to high costs and long commutes. According to research by the US National Library of Medical Health, stroke is the third main reason of death in Taiwan. Even after one year of rehabilitation, over 50 percent of stroke patients will die or relapse. In order to help those patients, the PAPAMAMA system developed by LongGood, was conceived, using the concept of tele-rehabilitation aided by technology.

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The term “tele-rehabilitation” was proposed by American National Disability and Rehabilitation Research institution in 1997. It is defined here as the delivery of rehabilitation services over telecommunication networks and the internet . Through tele-rehabilitaion, patients who are geographically remote and those who are physically and economically disadvantaged could have a better treatment environment. In the meanwhile, therapists can optimise the timing, intensity and duration of therapy through online delivery system.

Take the real-life situation as an example to concretise the concept. Normally, after recovery from surgeries or some diseases, some patients still have to keep going to hospitals for further rehabilitation. However, with the concept of tele-rehabilitation and the aid of ICT (Information and Communication Technology) devices, such as sensors detecting patients’ conditions, patients are able to continue rehabilitation at home. In addition, therapists can monitor their conditions and provide professional advice through typing or videos. As a result, patients save time commuting to and from hospitals, while therapists save more time for those who are in greater need.

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Based on the concept, LongGood keeps pursuing improvements. In Taiwan, many therapists would like to arrange their own movements on the tele-rehabilitation device. LongGood took their advice to develop new programs, enabling the therapists to have more options to choose.

LongGood has tried to deliver the concept of tele-rehabilitation and also works hard to make rehabilitation easier, more convenient and even more fun. With the released version of the PAPAMAMA system, LongGood cooperates with many institutions, including hospitals, retirement centres, government-owned institutions and more to provide more access to our end users. Since this year, LongGood also promotes directly to users with the home version. From the institution version to home version, LongGood expects to create positive changes in the field of rehabilitation, and to help more and more people in the coming future.

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Ray Chen serves as LongGood’s CEO. He has more than 10 years experience in medical device industry. He was a system manager of advanced imaging system in a medical centre, and also a product manager in medical device company. He provides the much needed services to clinics and patient via software and seeks to value-add to them. You can find him at www.raychen.tw.

Charter LongGood LTD in 2011, aims to simplify the diagnosis and training solution for stroke, and dementia, and tele-rehabilitation for outpatients. The next steps are to expand to oversea developed countries who are suffering from ageing and expensive medicare service.

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