MOH files police report on ambulance operator which misrepresented hospitals

shot of neon emergency sign
shot of neon emergency sign

SINGAPORE — The Ministry of Health (MOH) has filed a police report against a private ambulance service operator, which was found to have misrepresented multiple hospitals in Singapore.

In a media release on Monday (8 February), the ministry said that it received feedback that the contact number “6100-6995” belonging to the Singapore Emergency Ambulance Services (SEAS) has been linked to search engine results purporting to be in connection with several hospitals’ ambulance service bays.

The hospitals included: Changi General Hospital, Khoo Teck Puat Hospital, Ng Teng Fong General Hospital, Raffles Hospital, Singapore General Hospital (two of its ambulance bays), and Tan Tock Seng Hospital.

As SEAS is not endorsed or provided by the above-mentioned hospitals, and has no authorisation to operate any ambulance bays or service bays on their behalf, MOH has filed a police report in respect of SEAS’ misrepresentations.

The police are currently looking into the matter. MOH will also consider referring the matter to the Competition and Consumer Commission of Singapore.

The ministry added that private ambulance operators must meet a set of standards before they can come onboard its Voluntary Accreditation Scheme. Standards include defining the core competencies, capabilities and training requirements for the ambulance crew members, as well as the essential documentation, equipment, medications, and life-saving and infection control protocols.

The public are advised to refer to the Healthcare Institutions Directory for the list of private ambulance operators accredited under the scheme.

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