Platinium Dogs Club: Timeline of saga surrounding controversial pet boarding facility

(PHOTO: Elaine Mao)
(PHOTO: Elaine Mao)

By Wong Casandra and Vernon Lee

Platinium Dogs Club has raised the ire of animal lovers across Singapore in recent weeks.

The controversial pet boarding facility has been accused of mistreating several dogs under its care, with at least two dogs dead following a stay at the premises in Bukit Panjang.

The heartbreaking accounts of the affected dog owners have elicited strong reactions from netizens, as many call for stern action to be taken against the operator of Platinium.

Even Law and Home Affairs Minister K Shanmugam has commented about the saga.

With Platinium expected to be in the media spotlight for some time to come following the arrest of a 30-year-woman, the operator of the facility, here is a recap of the saga (including photos, quotes, and videos) in the timeline below:

The major developments of the saga at a glance:


  • 18 April: registered by a Charlotte Liew

  • July: Repeated complaints allegedly made by neighbours to the authorities about Platinium

  • 8 to 12 December: Dental nurse Elaine Yong leaves Pika, a 13-year-old male Shih Tzu, at the facility; Pika develops “multiple focal infected skin patches with visible pus”

  • 9 to 18 December: Choo’s six-month-old Chow Chow removed from facility earlier; vet concludes dog developed sores due to “prolonged exposure” to urine and faecal matter

  • 11 December: First of three unidentified dogs from facility allegedly cremated by Mobile Pet Cremation Services

  • 16 December: Bid manager Elaine Mao’s seven-year-old Shetland sheepdog Prince checks in

  • 18 to 25 December: Facebook user Gwyneth Lee boards her two-year-old Japanese Spitz Glacier; dog returns “extremely yellow”

  • 20 to 26 December: Self-employed Joanne Png boards two dogs – 14-year-old Jack Russell Terrier QQ and 11-year-old Louis

  • 23 December: Platinium staff sends Mao a video of Prince

  • 24 December: Second unidentified dog allegedly mass-cremated

  • 25 December: Third unidentified dog allegedly individually cremated

  • 26 December: QQ dies at a vet clinic and Louis is removed from facility

  • 27 December: AVA states that it is looking into the matter

  • 29 December: AVA, SPCA, and police conduct joint raid on facility

  • 30 December: AVA states that it is investigating the facility; Mao is told by Platinium staff member that Prince went missing during the raid

  • 31 December: AVA and SPCA conduct another raid; 18 dogs and one rabbit found during both raids


  • 1 January: Mao returns to Singapore to look for Prince

  • 1 to 8 January: Search for Prince intensifies and an animal communicator is engaged to help find the dog

  • 2 January: Police turn up at the facility after a group of people gathers to demand information on Prince

  • 3 January: An online petition calling for stiffer penalties against animal abusers is created by a volunteer

  • 5 January: Law and Home Affairs Minister K Shanmugam reassures the public in a Facebook post of “thorough investigations” and “due process”

  • 6 January: Platinium’s operator, a 30-year-old woman, is arrested

  • 7 January: Senior Parliamentary Secretary for Home Affairs and National Development Sun Xuelin says the AVA is continuing investigations into Platinium

  • 9 January: The AVA announces that Prince had died during its stay at Platinium and was cremated

Related stories:

‘Missing’ Shetland sheepdog Prince died while boarded at Platinium Dogs Club and cremated: AVA

Operator of Platinium Dogs Club arrested, several pet owners reunited with their dogs

Shanmugam assures thorough investigations on Platinium Dogs Club saga

Police officers at premises of Platinium Dogs Club in standoff with woman inside cordoned area

At least 3 dogs taken from Platinium Dogs Club premises to be cremated

Dog dies after stay in Platinium Dogs Club boarding facility: pet owner