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Scammers exploit fake Ninja Van delivery notices in email phishing scam

Logistics firm issues warning against fraudulent emails prompting recipients to visit counterfeit websites disguised as delivery notifications

Ninja Van warns of email impersonation by scammers targeting the public.
Ninja Van warns of email impersonation by scammers targeting the public. (PHOTO: REUTERS/Edgar Su)

SINGAPORE —Singapore logistics giant Ninja Van has issued a cautionary alert to the public following reports of scammers impersonating their representatives through email.

According to The Straits Times report on 30 November, Ninja Van highlighted an alarming trend where fraudsters are using phishing emails disguised as delivery notifications. These fraudulent emails prompt recipients to visit fake websites.

Ninja Van warns against phishing scams

Ninja Van said, "We do not require our parcel recipients to verify their delivery addresses over email," emphasising the public should avoid responding to suspicious emails or clicking on any associated links.

The company clarified that legitimate communication with parcel recipients transpires solely through official channels like NinjaChat, verified social media and WhatsApp accounts, or email addresses ending with ninjavan.co.

Recognising the fraudulent emails

Ninja Van further warned that fraudulent emails often have red flags, such as domains not ending with @ninjavan.co. They urged users to remain cautious of deceptive domain names that resemble the original with slight alterations or special characters intended to deceive.

While acknowledging that poor English in emails might signal a scam, Ninja Van cautioned against solely relying on this criterion due to the prevalence of advanced artificial intelligence tools used by scammers.

The company said it had updated its parcel delivery scams advisory on its official website and recommended referencing the police's advisory for additional precautionary measures.

Although the company has not received reports of victims falling prey to these phishing attempts, Ninja Van urged victims to report such incidents to the police.

Legitimate communication with parcel recipients is exclusively conducted through official channels like NinjaChat, verified social media, WhatsApp accounts, or emails ending with ninjavan.co
Legitimate communication with parcel recipients is exclusively conducted through official channels like NinjaChat, verified social media, WhatsApp accounts, or emails ending with ninjavan.co. (PHOTO: FB/Ninja Van Singapore)

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