SingTel customers face 3G network issue due to ‘server glitch’

SingTel mobile customers experienced difficulties accessing the 3G network around noon on Wednesday; just a day after M1 customers experienced difficulties with their SMS and voice call services.
 
A SingTel spokesman said, “Some customers may have experienced intermittent difficulties with mobile Internet access at approximately 11:05am due to a server glitch.  A back-up server was automatically activated and we advised affected customers that they could continue to access data services by restarting their mobile phones.”
 
The data services were “normalised” within 20 minutes. Voice and SMS services were not affected. On SingTel’s Facebook page, several 3G network users complained in the comments section.
 
“Singtel 3G is down at Scotts Road. Can someone look into this please?” said an Edwin Bay, who was the first to post a comment notifying SingTel of the disruption.
 
Users from other locations such as Upper Bukit Timah, Ngee Ann Polytechnic, Jurong and Woodlands, were also affected by the disruption, according to the Facebook comments.
 
SingTel had responded to them directly via the comments section, informing those affected to restart their phones.

“If the issue persists after restarting the phone or ON/OFF the airplane mode, you can share your mobile number to us via www.singtel.com/fb-contact-us so we can follow-up and troubleshoot,” they said.
 
This is the second time a local telco has faced a service glitch this week.
 
On Tuesday, M1 customers experienced difficulties accessing mobile data as well as SMS and voice call services for almost five hours due to a service disruption involving a call processing software.
 
The chief executive officer of M1, Karen Kooi, expressed gratitude over the “patience and support” of customers during the service glitch, and announced that M1 customers will enjoy free local calls, SMS and MMS for the whole day on Sunday.