CASE investigates Sim Lim shop which refunded customer $1,010 in coins

·Nurul Azliah Aripin
File photo of Singapore coins

The Consumer Association of Singapore (CASE) is investigating the Sim Lim Square shop that refunded $1,010 to a customer in coins to see if the shop violated the Consumer Protection (Fair Trading) Act, said media reports on Monday.


Last Tuesday, the shop made headlines when it refunded a female customer with $1,010 in coins after duping her into paying $3,000 for an iPhone 6 Plus.

The shop was required to pay the refund after the woman filed a complaint at CASE and the Small Claims Tribunal.

The Sim Lim Square management has also reportedly sought help from the police, CASE and the Singapore Tourism Board (STB) to “eradicate errant retailers” in a move to save their reputation, reported The Straits Times.

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