Fare table error caused 1,335 MRT trips to be overcharged by 6 cents: TransitLink
SINGAPORE — A portion of commuters who made trips between Orchard MRT station on Thomson-East Coast Line (TEL) and Queenstown station were charged extra train fare.
TransitLink said in a Facebook post on Tuesday (13 December) that 1,335 trips between these two stations were erroneously charged an additional 6 cents between 13 November and 2 December, following the opening for the new TEL station.
"Affected commuters were charged $1.34 if they had exited the TEL fare gates, as compared to $1.28 if they had exited from the North-South Line fare gates," it said in its post.
"The error occurred because the fare table for trips taken between TEL Orchard station and Queenstown station was not updated accurately during the opening of the new TEL stations. Rectifications have since been taken as of 3 December."
How the extra fare charges are refunded
TransitLink said commuters who are on the SimplyGo scheme - making fare payment using upgraded CEPAS cards, Mastercard or Visa credit/debit cards or contactless NETS Bank cards - will have the refunds credited automatically.
Contactless bank cards users will see the refunds reflected in their credit or debit card statements, while SimplyGo concession card and SimplyGo EZ-Link card holders will have the refunds credited back to their cards.
For commuters who have not upgraded their CEPAS cards, an e-voucher will be issued to the identified cards. The e-voucher can be redeemed at any top-up kiosk, assisted service kiosk or TransitLink kiosk.
Affected commuters with queries on the refund process may call the TransitLink hotline at 1800-2255663 or visit any TransitLink ticket office.
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