Frozen yoghurt chain llaollao said on Tuesday (12 Nov) that its franchisee’s decision to close its outlets in Singapore was “very disappointing”, but it would be opening new stores soon.
The Spanish brand began phasing out all its 29 outlets starting 7 Dec to make way for another yoghurt chain called Yolé, which began operations from 9 Dec. Yolé will also offer frozen yoghurt with a variety of toppings.
Master franchisee D+1 Holding had decided to discontinue operations for llaollao, which was launched in Singapore four years ago.
In a post on Facebook, llaollao said the franchisee had “unilaterally decided” to close all the outlets in Singapore and reopen them under the Yolé brand.
“The closing of the 29 establishments in Singapore is very disappointing for us after so many years of work, but we face the situation with the peace of mind of having always fulfilled our commitments,” said llaollao, adding that “we deeply regret the discomfort that this may generate” for customers.
The company said it had “absolutely nothing to do with Yolé”, and that the products served in the new chain’s outlets were not associated with llaollao’s official network of suppliers or its quality systems.
Llaollao added that it was “far from finished in Singapore”, and was “working to keep llaollao in the country”.
“We will be back with new stores soon, much sooner than you can expect, so stay tuned to our social networks,” the company said.
Fans of llaollao in Singapore rushed to buy their last frozen yoghurt from the brand when news broke that the chain would be closing.
D+1 Holding told news site Business Insider Singapore that it had decided to replace llaollao’s stores as its menu was “exhausted after three years”. It said Yolé would “bring a much wider menu with a larger variety of products”.
According to D+1, Yolé, which has four outlets in Taiwan, sources its products from Spain and Italy.
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