Singapore DBS/POSB bank launches video teller machines, will be available 24/7
DBS/POSB bank customers will be able to apply and receive debit cards on the spot
Drunk and misplaced your wallet in a cab? Well, if you are a DBS/POSB bank customer, you may be in luck. The bank has announced the launch of nine DBS/POSB Video Teller Machines (VTMs) across Singapore – the first of its kind here.
Using the VTMs, you can engage with a human bank teller via live-video streaming and cancel your debit and credit cards. Additionally, you can also get a replacement debit card instantly. The VTMs will be available around the clock, but the customer service officers will only be available from 8.30am to midnight.
Also Read: DBS, Singapore’s priority is personal data protection
To use the DBS/POSB VTMs, customers will need to have valid ID (such as their identity card or passport) or their ATM card for verification, as well as their mobile phone at hand for more complex transactions requiring SMS-OTP.
Here is a list of services that the DBS/POSB VTMs will provide:
Instant replacement of debit cards
Instant application and provision of debit cards
Instant internet banking token replacement
Card Services
Request for iBanking Secure Device
Update Particulars
Balance Enquiry
Bill Payment for cashline (with card)
Pay DBS or POSB credit cards bills
Additional cheque book requests
Telephone banking pin (replacement)
Delete GIRO arrangement
Change GIRO Payment Limit
Stop Payment of Cheque for CASA accounts
Request for Statements
The POSB/DBS VTMs will be available at the following locations:
POSB Rivervale Plaza
DBS SUTD
POSB Bukit Batok West
POSB Kampong Ubi
POSB Tampines Hub
POSB Yishun North
POSB Toa Payoh North
POSB Bedok North
POSB Ang Mo Kio Central
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Image Credit: DBS/POSB
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